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Anya Pattinson

19 Nov 2020
CX | 3 min read

Thinking Beyond CRM

In today’s hyper-competitive marketplace, a brand that wants to stand ...

18 Nov 2020
CX | 3 min read

The Best ‘Deal’ You Can Ever Give Your Customers is a Good Experience

Have you ever watched a blockbuster movie that promised non-stop actio...

14 Jul 2020
Communication | 4 min read

5 Communication Tips for Property Managers to Improve the Tenant Experience

Seamless communication proves its value again and again with property ...

25 May 2020
CX | 5 min read

15 Customer Experience Best Practices for Using Chatbots

To help you implement your chatbots with customer experience in mind, ...

13 May 2020
CX | 2 min read

3 Essential Elements for Amazing Customer Experience

This list of CX essentials will guide your business in the right direc...

26 Mar 2020
Chatbot | 3 min read

The Chatbot + Human Experience

The transition from email to chatbots for customer support creates a g...

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