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April W Sullivan

17 Nov 2020
CX | 3 min read

3 Ways to Jumpstart Your CX Today

So you already know that providing a good customer experience is tanta...

05 Nov 2020
CX | 4 min read

CX Is Not Just Customer Service, but a Whole Experience

In today's economically challenging COVID times, companies are more re...

03 Nov 2020
CX | 2 min read

How to Stay Close to Your Customers Even When You’re More Distant Than Ever

Events during the past year have resulted is a massive shift towards o...

27 Oct 2020
CX | 3 min read

Customer Experience is the Key for Businesses to Grow

What is the secret ingredient to creating a loyal customer base? Is it...

20 Oct 2020
CX | 3 min read

Is Email Hurting Your Customer Experience (CX)?

Email is a tried-and-tested way to stay in touch. But is it time to mo...

12 Oct 2020
CX | 4 min read

How to Leverage CX Metrics to Empower Your Business

Customer Experience (CX) is defined as the overall impact of an organi...

07 Oct 2020
CX | 3 min read

Why COVID-19 Could Be Your Best Opportunity for Digital Transformation

While today's global retail growth has sunk to -5%, a trend that start...

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