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April W Sullivan

23 Mar 2021
Industry | 3 min read

You Don’t Have to Reinvent the Wheel for Your Business to Thrive

We live in a constantly growing and evolving world with a relentless p...

23 Feb 2021
CX | 3 min read

The Power of Customer Surveys

With customer experience becoming a top priority for companies of all ...

11 Feb 2021
Communication | 4 min read

What is Omnichannel?

The customer experience is a continually evolving process that busines...

09 Feb 2021
CX | 4 min read

Customer Service Can’t Be Outsourced

One of the most important ways to build brand loyalty and have your cu...

02 Feb 2021
CX | 4 min read

5 Business Trends to Look For in 2021

As we settle into the new year, one thing seems abundantly clear: the ...

21 Jan 2021
CX | 4 min read

Customer Experience: The Importance of Empathy

Understanding the needs of the customer is vital for any business, esp...

14 Jan 2021
CX | 3 min read

What is Customer Success?

As business owners, we always strive to provide our customers with the...

15 Dec 2020
Culture | 2 min read

Your Leaders Must Be Invested in CX

Investing in Customer Experience (CX) is a primary objective of many b...

08 Dec 2020
CX | 4 min read

Customers Live in an Experience Economy

Customer expectations have changed over the years. 'The product' is no...

01 Dec 2020
Culture | 5 min read

How to Create a CX Mission Statement

Mission statements are a standard component of many businesses, offeri...

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