We're entering 2021 with a TABLEtalk you won't want to miss. If your customer service approach has centered around a divisional structure, you're likely doing it wrong. Enter the silo conundrum—a thinking that tasks each division within the company with a specific goal. Yet, to get the most out of CX and win customers over for life (and yes, grow your bottom line), you have to integrate and inject CX at every level and interaction.
In this month's TABLEtalk, which can be watched for free, we're diving into the downfalls of treating the ever-important customer experience and customer service as a division and why you should instead ensure it's a responsibility taken on by each division with your company or organization.