We live in a constantly growing and evolving world with a relentless pace that's forcing nearly every industry to adapt and change at lightning speed. From rapid guideline implementation to the need to use more technology, businesses worldwide must be responsive to new ways of working. The good news is that you don't always have to reinvent the wheel when something needs to be changed. Here's how to work more effectively by learning to adapt and share developments.
Network and Share
Networking with other colleagues has advantages. Aside from peer support, there are opportunities to share thoughts on an issue or adapt a document from a colleague that would have taken you days to develop. Likewise, there will be things you can offer others that will save them time. Networking helps people work on issues that sometimes one organization cannot do in isolation. So whether it's Twitter, LinkedIn, or through your own groups, don't be afraid to share and seek ideas from your peers!
Research Other Models of Practice
When you plan to change something in your company, check out what else is happening and has already been implemented elsewhere. You can arrange to visit other businesses (pandemic not withstand) or arrange a virtual visit through Zoom, Facetime, or your video platform of choice to find out how and why a change happened. It saves you time implementing something and also builds positive relationships with other companies. Unless a company secret, you'll be surprised how often managers are excited and eager to tell those, even outside of their companies, about new practices they've put into place that's improved their quality of life and way of doing things.
Know How to Replicate Well
When you see something that would suit your organization, such as improving customer experience, you don't need to repeat everything. Take the good bits of what has been achieved somewhere else and adapt it to any requirements you need. That way, it will tailor your CX to suit your company instead of simply being cloned. In the retail space, we've seen countless companies attempt to clone another company's design or way of doing business, only to fail miserably. So what can you do to make sure you don't face the same pitfalls? Ensure what you're taking fits within your company culture, and if it doesn't, find ways to adapt it till it does. Just because something works for another company doesn't mean it will work for you. So, replicate, yes, but adapt as well.
Train Your Employees
Making changes to your business or implementing something new is a teachable moment for employees. Use the opportunity to develop further and educate your teams on how these changes will impact them so they feel empowered to make a difference and innovate. By investing in your workforce, you're ensuring that they're better equipped to handle the tasks of today and take on the challenges of tomorrow. This also gives your company the added bonus of being able to promote from within, a process that's more efficient and less costly, not to mention that it creates an incentive for employees to push further the boundaries of what they can achieve.
Change does not mean having to do everything from scratch or reinventing the wheel for the sake of doing things differently. By adopting a few simple ways of using good practice from your peers, training your staff, and studying the competition, you can save time and continually innovate how you approach your employee and customer experience. Want to dive deeper into how CX creates instant loyalty? Watch our full TABLEtalk for free.